Privacy Policy
Effective Date: 14 May 2025
Northbank Boats Pty Ltd (“Northbank”, “we”, “our”, or “us”) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or interact with us online.
1. What We Collect
We may collect the following personal information:
- Your name
- Email address
- Phone number
- Location (e.g. postcode or state)
- Boat preferences or enquiry details
- Any other information you voluntarily provide via contact forms, email signups, or other interactions
We may also collect non-personal data such as:
- IP address
- Browser type and version
- Device information
- Website usage and interaction data
2. How We Collect It
We collect your information when you:
- Submit a contact form
- Sign up for our emails or newsletters
- Interact with us via email or social media
- Browse our website (via cookies and third-party tracking)
3. Why We Collect It
We use your information to:
- Respond to enquiries
- Send product updates, news, and promotional content
- Understand your interests to improve our products and marketing
- Maintain internal records and customer communications
4. Third-Party Tools and Services
We use the following services to manage communications and improve user experience:
Notion
We use Notion as our customer relationship management (CRM) system to organise and respond to customer enquiries.
Klaviyo
We use Klaviyo to send newsletters and marketing emails. Your name and email may be stored securely within Klaviyo for this purpose.
WordPress
Our website is built using WordPress, which may use cookies to remember user preferences or assist with functionality.
Meta Pixel
We use the Meta Pixel (Facebook) to measure the effectiveness of our advertising and deliver relevant ads on Meta platforms. Meta may collect information about your activity on our website, including IP address, browser, and interactions.
Google Analytics
We use Google Analytics to understand how visitors use our website. This includes data like page views, time on site, and referring sources. This data is anonymised where possible and used to improve our website.
Google reCAPTCHA
We use Google reCAPTCHA on our forms to prevent spam and abuse. It may collect data such as IP address, mouse movements, and typing behavior to determine if the user is human.
All third-party services are bound by their own privacy policies and may store data on servers located outside Australia.
5. Cookies and Tracking
Our website uses cookies and similar technologies to enhance your experience and gather analytics data. You can manage or disable cookies in your browser settings. Disabling cookies may affect site functionality.
6. How We Store and Protect Your Information
Your information is stored securely using trusted cloud services. Access is restricted to authorised staff only. We take reasonable steps to protect your data from misuse, loss, or unauthorised access.
7. Access and Control
You have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Unsubscribe from our emails at any time via the link provided in our messages
To make a request, please contact us directly:
Email: info@northbank.com.au
Phone: (08) 8381 1444
8. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the effective date clearly shown.
9. Contact Us
If you have any questions or concerns about this policy or how we handle your personal information, please contact:
Northbank Boats Pty Ltd
25 Liston Rd, Lonsdale SA 5160
Email: info@northbank.com.au
Phone: (08) 8381 1444