Privacy Policy

Effective Date: 14 May 2025

Northbank Boats Pty Ltd (“Northbank”, “we”, “our”, or “us”) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or interact with us online.


1. What We Collect

We may collect the following personal information:

We may also collect non-personal data such as:


2. How We Collect It

We collect your information when you:


3. Why We Collect It

We use your information to:


4. Third-Party Tools and Services

We use the following services to manage communications and improve user experience:

Notion

We use Notion as our customer relationship management (CRM) system to organise and respond to customer enquiries.

Klaviyo

We use Klaviyo to send newsletters and marketing emails. Your name and email may be stored securely within Klaviyo for this purpose.

WordPress

Our website is built using WordPress, which may use cookies to remember user preferences or assist with functionality.

Meta Pixel

We use the Meta Pixel (Facebook) to measure the effectiveness of our advertising and deliver relevant ads on Meta platforms. Meta may collect information about your activity on our website, including IP address, browser, and interactions.

Google Analytics

We use Google Analytics to understand how visitors use our website. This includes data like page views, time on site, and referring sources. This data is anonymised where possible and used to improve our website.

Google reCAPTCHA

We use Google reCAPTCHA on our forms to prevent spam and abuse. It may collect data such as IP address, mouse movements, and typing behavior to determine if the user is human.

All third-party services are bound by their own privacy policies and may store data on servers located outside Australia.


5. Cookies and Tracking

Our website uses cookies and similar technologies to enhance your experience and gather analytics data. You can manage or disable cookies in your browser settings. Disabling cookies may affect site functionality.


6. How We Store and Protect Your Information

Your information is stored securely using trusted cloud services. Access is restricted to authorised staff only. We take reasonable steps to protect your data from misuse, loss, or unauthorised access.


7. Access and Control

You have the right to:

To make a request, please contact us directly:

Email: info@northbank.com.au
Phone: (08) 8381 1444


8. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the effective date clearly shown.


9. Contact Us

If you have any questions or concerns about this policy or how we handle your personal information, please contact:

Northbank Boats Pty Ltd
25 Liston Rd, Lonsdale SA 5160
Email: info@northbank.com.au
Phone: (08) 8381 1444